When can I call/chat?
This semester, our chat services will be open Sunday, Monday, Tuesday, and Wednesday nights, as well as Saturday and Sunday afternoon, to accommodate students in different time zones.
Please visit our Facebook page for Princeton Peer Nightline for any emergency time changes. We try to be as punctual as possible, but iCarol maintenance or our volunteers becoming sick can force us to stop our service for that night. We apologize in advance. Thank you for understanding.
Chat Service Hours:
Sunday: 12pm-2pm and 8pm-12am (all ET)
- Chat online at http://webapp.icarol.com/pub/Messaging/StatusBadge.aspx?orgNum=92138&pid=176&cc=en-US
- Just sign on, create an anonymous identity, and chat with one of our volunteers.
- Please wait at least five minutes! Sometimes the online platform will tell you that you are connected immediately, but there is a slight delay in when we receive your chat request. Please stay online and do not close the window or tab for five minutes at the least!
- If possible please use a computer instead of your phone to chat! We have had a history of interrupted chats due to poor phone connections. If you still want to use your phone to chat, please do not close the chat tab! It will disconnect the chat!
Our call services are temporarily suspended this semester due to low volume. We apologize for any inconveniences this may cause, and we encourage you to chat with us instead.
*Occasionally, we may receive a high volume of calls/chats, and we may not able to take your request in a timely manner. We will try to respond within a ten-minute window at the most, so please wait for at least five minutes. If it’s an urgent matter, please consider calling the CPS on-call counselor at (609) 258-3141.
What do we offer?
Princeton Peer Nightline is an anonymous peer listening service. Our listeners are students of Princeton University who have been trained and certified as helpline volunteers. We provide empathetic, non-judgmental support to Princeton University students who wish to share a problem, are in need of information, or just want to talk about whatever is on their mind. Whether it’s relationships, academic stress, a fight with a friend or a parent, depression, eating disorders, suicidal thoughts, roommate troubles, or you just had a really bad day and want to vent, we’re here to listen and make sure that no student has to face their problems alone.
Peer Nightline volunteers do not provide professional counseling, but rather supportive listening. Students in crisis will be directed to appropriate professional resources including the CPS counselor on call. We highly recommend that students who are experiencing mental health emergencies reach out to the on call counselor at CPS (609) 258-3141 or to Public Safety at (609) 258-1000.
What happens when I call/chat?
One of our trained peer nightline volunteers will answer the phone/chat. After that, what we talk about is up to you. Peer listeners are trained to provide resources, empathetic support, and a safe space to explore what is on your mind.
*Note: Sometimes it can take a few minutes to establish the chat connection. Please be patient if a volunteer does not answer immediately.
Have a question for the Nightline staff? Want to get involved? Want to know more? Have feedback on the Nightline? Send us an email using the form below, or contact us at email@example.com.
(All fields are optional, so feel free to remain anonymous. Just make sure to give us an email address if you’d like a reply. )